Legal notice
This legal notice is designed to comply with UK consumer protection laws (e.g., Consumer Rights Act 2015), which allow for no-return policies on non-faulty items while explicitly protecting the customer’s statutory rights regarding faulty, damaged, or misdescribed items.
LEGAL NOTICE: RETURN & EXCHANGE POLICY
1. No Returns on Change of Mind
Except as required by law, we do not accept returns or offer refunds if you change your mind, have a change of circumstances, or if the item is an unwanted gift. This policy applies to all standard in-store and online purchases.
Except as required by law, we do not accept returns or offer refunds if you change your mind, have a change of circumstances, or if the item is an unwanted gift. This policy applies to all standard in-store and online purchases.
2. Pierced Jewellery Hygiene
In the interest of hygiene and for the protection of our customers, earrings and pierced jewellery are strictly non-returnable and non-exchangeable, unless they are found to be faulty.
In the interest of hygiene and for the protection of our customers, earrings and pierced jewellery are strictly non-returnable and non-exchangeable, unless they are found to be faulty.
3. Statutory Rights Unaffected
This policy does not affect your statutory rights under the Consumer Rights Act 2015. If the item you purchased is:
This policy does not affect your statutory rights under the Consumer Rights Act 2015. If the item you purchased is:
- Faulty or damaged (not of satisfactory quality),
- Not fit for purpose, or
- Not as described,
...you have the right to return the item for a repair, replacement, or refund. If you believe your item is faulty, please notify us within 30 days of purchase.
4. Bespoke/Personalised Items
Personalised or bespoke items (e.g., engraved, custom-sized) are not returnable unless they are faulty, misdescribed, or damaged upon arrival.
Personalised or bespoke items (e.g., engraved, custom-sized) are not returnable unless they are faulty, misdescribed, or damaged upon arrival.